LightSpeedBid responds to most support requests the same business day, and in many cases within minutes during active business hours. Sellers who want to sell my car, sell my junk car, or receive help with an active pickup get priority, ensuring fast turnaround for urgent issues that could delay towing, payment, or documentation.
During business hours, support agents monitor phone calls, emails, and live chat messages continuously. Phone calls are answered in real time. Emails typically receive a response within a few hours. Chat messages are addressed almost immediately unless agents are assisting other sellers. Questions involving title verification or buyer coordination may take slightly longer because the support team may contact a buyer or towing partner before responding.
After business hours, sellers can still submit messages through email or the contact form. These are reviewed when the support team returns and are typically answered first thing the following business day. Since LightSpeedBid’s online offer system runs 24 hours, many sellers submit questions late at night or early in the morning. Support begins responding again at opening time.
LightSpeedBid’s commitment to same day responses ensures sellers always feel supported, informed, and confident throughout the selling process.