If you are unhappy with the buyer assigned to your vehicle, LightSpeedBid gives you a fast and simple escalation path to ensure your experience stays safe, fair, and fully compliant. Sellers who want to sell my car, sell my junk car, or complete a same day pickup should never deal with disrespect, confusion, renegotiation attempts, or unprofessional behavior. LightSpeedBid handles these issues immediately.
You can escalate any issue by:
• Calling LightSpeedBid support during business hours
• Emailing the support team
• Reporting the issue through your dashboard
• Using the live chat feature
When you escalate a buyer related issue, LightSpeedBid creates an escalation case that includes:
• All communication logs
• Your offer details
• Pickup notes
• Buyer history
• Tow driver assignment records
• Any photos or documentation
The support and compliance teams review the situation immediately. If the buyer attempted to renegotiate, behaved unprofessionally, arrived late repeatedly, or violated platform rules, LightSpeedBid intervenes directly with the buyer and may remove them from your transaction or from the platform entirely.
If needed, LightSpeedBid will:
• Reassign your vehicle to a new buyer
• Reschedule pickup with a professional partner
• Guarantee your offer amount
• Block the problematic buyer from your account
• Follow up to ensure the issue is fully resolved
LightSpeedBid protects sellers at every step, and escalation is handled with speed, care, and zero tolerance for buyer misconduct.